FAQs

Yes, all products available on Familywala are sourced directly from authorized distributors and are 100% genuine. We take pride in offering authentic products to ensure our customers’ satisfaction.

At Familywala, we strive to be transparent and upfront about our pricing. We do not have any hidden fees or charges associated with our products or services. The price you see at the time of checkout is the final price you will pay, which includes the cost of the items and any applicable taxes or shipping fees. We believe in providing a clear and straightforward shopping experience for our customers, ensuring that there are no surprises or unexpected costs. If you have any specific questions or concerns about pricing, our customer support team will be happy to assist you.

Special offers and promotions for first-time customers can vary depend on company’s marketing strategies and current campaigns.

Unfortunately, once an order is placed, you cannot add items to it. You will need to place a new order for any additional items you wish to purchase.

Unfortunately, once an order has been placed, it is usually not possible to apply a discount code retroactively. Discount codes and coupons typically need to be applied at the time of checkout or during the order placement process. This is because the discount code affects the total amount payable, including any applicable discounts or promotions.

Yes, you can cancel your order before it is shipped. Please contact our customer support team as soon as possible with your order details, and we will assist you in canceling the order and issuing a refund, if applicable.

Once an order is placed; the shipping address cannot be changed. However, if you have entered an incorrect address, please contact our customer support team immediately for assistance.

Yes, we offer exchanges for different sizes or colors of the same product, subject to availability. Please contact our customer support team to initiate the exchange process. You will be provided with instructions on returning the original item and receiving the desired size or color.

Yes, you can often order products in bulk for special events or occasions. Many businesses and retailers offer bulk ordering options to accommodate customers who need larger quantities of products for events such as weddings, corporate functions, parties, or promotional campaigns.

Currently, we do not accept orders over the phone. However, you can easily place your order through our Website or mobile app. Our user-friendly interface ensures a convenient and secure shopping experience.

Yes, you can purchase a gift card for Familywala. Gift cards are a great way to give someone the opportunity to choose their own products from our wide selection. You can purchase a gift card directly from our website or app. simply navigates to the “Gift Cards” section, selects the desired value, and adds it to your cart. During the checkout process, you can choose to have the gift card emailed to the recipient or have a physical gift card delivered to their address. Gift cards are usually available in various denominations to suit different gifting preferences.(Under Process)

If you’re looking for a product that is not listed on the FAMILYWALA website, I recommend reaching out to the Customer Support or sales team of the website directly. They should be able to assist you further with any specific requests or inquiries you may have regarding their products.

To ensures a smooth return process, we recommend returning the item with its original packaging. However, if the original packaging is not available, please contact our Customer Support team. They will guide you through the return process and provide further instructions based on your specific situation.

No, currently we do not offer the option to ship items to multiple addresses in a single order. If you wish to send items to multiple addresses, you will need to place separate orders for each shipping address. This allows us to ensure accurate delivery and maintain the integrity of the order fulfillment process.

Yes, you can sign up for our email newsletters to receive updates on the latest promotions, discounts, and exclusive offers. Simply visit our website or app and look for the option to subscribe to our newsletter.

Yes, you can track your package in real-time. Once your order is shipped, we will provide you with a tracking number. You can enter the tracking number on our website or the courier company’s website to get real-time updates on the status and location of your package.

Yes, we have a loyalty program for our valued customers. By creating an account on Familywala, you automatically become a part of our loyalty program. You can earn points on your purchases and redeem them for discounts or exclusive offers.(under process)

Yes, we have a mobile app available for download on both iOS and Android devices. You can find the app by searching for “Familywala” in the respective app stores.

Yes, we have a price matching policy in place. If you find the same product at a lower price on a competitor’s website, please contact our customer support team with the relevant details. We will review the information and, if eligible, match the price or provide a discount accordingly.

Yes, we have a referral program at Familywala. Our referral program allows you to earn rewards or benefits by referring friends, family, or acquaintances to shop on our platform. The exact details of our referral program may vary, so it’s best to visit our website or contact our customer support team for specific information about the program’s current terms and conditions.

Yes, we provide size charts for apparel and accessories on our website. Each product page typically includes a size chart or specific sizing information to help you determine the correct size for your purchase(under process)

Yes, we provide a size guide for clothing and footwear on our website. Each product page typically includes a size chart or specific sizing information to help you choose the right size. We recommend referring to the provided size guide before making your purchase.

Yes, we offer bulk ordering for businesses. If you have specific requirements or would like to inquire about bulk discounts, please contact our customer support team or fill out the bulk order request form on our website.

Yes, we offer the cash on delivery (COD) payment option for select regions. During the Checkout Process, if COD is available for your location, you will see it as a payment option. Please note that COD may have certain restrictions or additional fees, which will be communicated during the Checkout Process.

No, at Familywala presently we don’t have.

No.Presently we are operating in India

You can change or update your account information by logging into your account on our website or mobile app. Navigate to the “My Account” section to modify your personal details, shipping address, payment methods, and other account-related information.

You can check the status of your order by logging into your account on our website. Once logged in, go to the “My Orders” section, where you will find the details of your order, including the current status. Additionally, you can contact our customer support team for updates on your order status.

You can contact our customer support team by email at support@familywala.com or through the “Contact Us” page on our website. We strive to respond to your inquiries as quickly as possible.

To creates an account on Familywala, simply click on the “Sign Up” or “Register” button on our website. Fill in the required information, such as your name, email address, and password. Once completed, your account will be created, and you can start shopping.

To leave a review for a product, navigate to the product page on our website. Scroll down to the reviews section and click on the “Write a Review” button. Share your feedback, rating, and any comments you have about the product. Your review will help other customers make informed decisions.

To provide feedback or suggestions to Familywala, you can follow these steps:

Visit the Familywala website: Go to the official website of Familywala. Look for a “Contact Us” or “Feedback” page. This page usually provides information on how to get in touch with the company.

Once your order is confirmed and shipped, we will provide you with a tracking number and a link to track your package. You can enter the tracking number on our website or the courier company’s website to get real-time updates on the status of your delivery.

To unsubscribe from the FAMILYWALA mailing list, you can follow these general steps: Check for an Unsubscribe Link: Look for an “Unsubscribe” or “Manage Preferences” link at the bottom of the emails you receive from FAMILYWALA . Often, email newsletters include an option to unsubscribe directly from the email itself. Click on the link provided, and it should direct you to a page to manage your subscription settings.

Visit the Website: If you couldn’t find an unsubscribe link in the email, you can visit the FAMILYWALA  website directly. Look for a “Contact Us” page on their website, as they usually provide information about managing subscriptions. From there, you may find an option to unsubscribe or update your email preferences.

Contact Customer Support: If you’re unable to locate an unsubscribe option on the website or in the email, consider contacting the customer support team of FAMILYWALA Send them an email or reach out via their provided contact methods, explaining your request to unsubscribe from their mailing list. They should be able to assist you further and ensure your email is removed from their mailing list.

Remember to be patient during the process, as it may take some time for your request to be processed and for the emails to stop coming.

To place an order, follow these steps:

    • Browse our website and select the desired items.
    • Add the items to your shopping cart.
    • Proceed to the checkout page.
    • Provide your shipping address and payment details.
    • Review your order summary and confirm the purchase.
    • You will receive an order confirmation via email.

The delivery time depends on various factors such as the shipping address, the selected shipping method, and the availability of the product. Generally, we strive to deliver your items within 3 to 7 business days. However, please note that unforeseen circumstances such as customs delays or extreme weather conditions may affect the delivery time.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. Upon approval, we will initiate the refund process. The time it takes for the refund to reflect in your account depends on your payment method and bank processing times, typically ranging from 7 to 14 business days.

Shipping costs vary depending on the size, weight, and destination of the package. The shipping charges will be displayed during the checkout process before you confirm your order.

Yes, we take the security of your personal information seriously. We implement industry-standard security measures to protect your data and ensure that it is kept confidential. For more information, please refer to our privacy policy

If you are not available to receive your package, the courier company will usually make multiple delivery attempts. They may also leave a notification or contact you to reschedule the delivery. If the delivery attempts are unsuccessful, the package may be returned to us. In such cases, please contact our Customer Support team for further assistance

In the rare event that an item you ordered is out of stock, our customer support team will reach out to you promptly. We will provide alternatives, such as offering a similar product or initiating a refund for the unavailable item. We apologize for any inconvenience caused and appreciate your understanding.

Familywala is an ecommerce company that offers a wide range of products for online purchase. We provide a convenient platform for customers to browse and buy various items, including electronics, clothing, accessories, home decor, and more.

We has a customer-friendly return policy. If you are not satisfied with your purchase, you can initiate a return request within 7 days of receiving the product. The item must be unused, in its original condition, and accompanied by the original packaging and tags. Please refer to our return policy for detailed instructions. See instruction on Return Policy Document for Reference

Our Customer Support team is available to assist you from 10 AM to 6 PM, 6 days a week. Please note that response times may vary during weekends and holidays.

We accept various payment methods, including UPI, credit cards, debit cards, net banking, digital wallets, and cash on delivery (COD). We strive to provide a safe and secure payment process for our customers.

If you receive a damaged item, please contact our customer support team immediately. Provide them with details and, if possible, attach photos of the damaged item. Our team will assist you in resolving the issue by arranging a replacement or initiating a refund.

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