Return & Cancellation
Return and Cancellation Policy
Introduction: We are committed to providing a seamless and satisfying experience to our customers. We understand that there may be instances where you need to cancel an order or request a refund. This Refund and Cancellation Policy is designed to explain the specific terms and conditions for each category of products and the corresponding refund options available to you.
- Customers can cancel their orders at any time before the products are shipped.
- To cancel an order, please contact our customer support team via email or phone and provide your order details.
- Orders that have already been shipped cannot be canceled.
Refund Categories: a. Non-Perishable Goods:
- Non-perishable goods include items such as clothing, electronics, home decor, and accessories.
- If you wish to return a non-perishable item, please initiate the return process within 7 days from the date of delivery.
- The item must be unused, in its original packaging, and in resalable condition.
- Upon receiving and inspecting the returned item, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Perishable Goods:
- Perishable goods encompass products like fresh produce, dairy products, and baked goods.
- Due to their nature, perishable goods are non-returnable.
- If you receive a perishable item that is damaged or spoiled, please contact our customer support team within 4 hours of delivery.
- We will investigate the issue and provide appropriate compensation, which may include a refund or replacement.
- Personalized Items:
- Personalized items are products that are customized according to your specifications, such as engraved jewelry or monogrammed items.
- Unfortunately, personalized items cannot be returned or refunded unless they are defective or there was an error on seller part.
- If you encounter any issues with a personalized item, please contact our customer support team within 7 days of delivery.
- Digital Products:
- Digital products include downloadable content, software, and online courses.
- Once a digital product has been purchased and accessed, it is non-refundable.
- If you encounter any technical issues or have questions regarding a digital product, please contact customer support team of Brands for assistance.
Damaged or Defective Items:
- If you receive a damaged or defective item, please notify our customer support team within 3 days of delivery.
- Provide detailed information and, if possible, include supporting documentation or images of the damaged or defective item.
- We will assess the situation and provide a suitable resolution, which may include a refund, replacement, or repair.
- Products available on Familywala may be sold by third-party sellers.
- Each seller may have their own specific return and refund policies, which will be clearly stated on the respective product pages.
- Please review the seller’s policies before making a purchase.
Customer Support and Contact Information:
- For any queries, assistance, or further clarification regarding our refund and cancellation policy, please reach out to customer support team.
- You can contact us via email at Contact@familywala.com.
- Our customer support team is available 10-18 pm[hours of operation] to assist you.
- For non-perishable goods and personalized items that are eligible for returns, customers are responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
- We recommend using a track able shipping method to ensure the safe return of the item.
- In the case of a damaged or defective item, we may provide a prepaid shipping label or arrange for a pickup.
Refund Processing Time:
- Once we receive and inspect the returned item, we will initiate the refund process.
- Please allow up to 7 business days for the refund to be processed and reflected in your account.
- The exact processing time may vary depending on your bank or payment provider.
- In some cases, a partial refund may be issued based on the condition of the returned item.
- If the item is not in its original condition or if parts are missing, a deduction may be made from the refund amount.
Cancellation of Services:
- If you wish to cancel a service subscription or membership, please follow the specific cancellation instructions provided within the service’s terms and conditions.
- Cancellation requests should be submitted within the designated timeframe to avoid any renewal charges.
Change of Mind:
- If you change your mind after placing an order but before it is shipped, please contact our customer support team immediately to request cancellation.
- If the order has already been processed or shipped, the standard return policy will apply.
- Refunds will generally be issued using the original payment method used for the purchase.
- In case the original payment method is no longer valid, we may issue the refund through an alternative method.
Communication Regarding Refunds and Returns:
- We will communicate with you via email or phone throughout the refund and return process.
- It is important to provide accurate contact information and promptly respond to any inquiries or requests for information to ensure a smooth resolution.
- Our Refund and Cancellation Policy is designed to be in compliance with applicable consumer protection laws and regulations.
- If any part of this policy conflicts with local laws, the relevant laws will prevail.
- Once an order has been placed, modifications such as changes to the shipping address or adding/removing items may not be possible.
- If you need to make changes to your order, please contact our customer support team as soon as possible and we will assist you based on the order’s status.
Pre-Orders and Backordered Items:
- For pre-ordered or backordered items, cancellations are generally allowed until the item is shipped.
- If you wish to cancel a pre-ordered or backordered item, please contact our customer support team to initiate the cancellation process.
Clearance and Sale Items:
- Clearance and sale items are often offered at discounted prices.
- Returns and refunds for clearance and sale items are subject to our standard return policy, unless specifically stated otherwise on the product page.
- In certain cases, instead of a refund to the original payment method, we may offer store credit as an alternative.
- Store credit can be used towards future purchases on Familywala and is typically valid for a specified period.
- If a product you have purchased is later discontinued, we will still honor returns and refunds according to our refund policy.
- In such cases, we may offer a refund, replacement, or store credit for the discontinued item.
International Returns and Customs:
- For international orders, customers are responsible for any customs duties, taxes, or fees associated with the return shipment.
- If customs charges are levied upon the return, we reserve the right to deduct these charges from the refund amount.
Modification and Termination of Policy:
- Familywala reserves the right to modify, update, or terminate this Refund and Cancellation Policy at any time without prior notice.
- Any changes made to the policy will be effective immediately upon posting on our website.
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