Refund Policy

Refund Policy for Familywala.com

At Familywala.com, we strive to ensure that our customers have a satisfactory shopping experience. This Refund Policy applies to all purchases made through our platform from multiple vendors. Please read the following guidelines carefully to understand our refund procedures.

1. Eligibility for Refunds

• Product Condition: Refunds are eligible only if the product is returned in its original, unused condition, with all tags, labels, and packaging intact.
• Product Type: Certain products may not be eligible for refunds due to hygiene reasons, customizations, or special offers. Please refer to the specific product page for detailed information.
• Time Frame: Refund requests must be submitted within 7 days from the delivery date.

2. How to Request a Refund

• Step 1: Log in to your account and go to “Order History.”
• Step 2: Select the order containing the product you wish to return and click on the “Request Refund” button.
• Step 3: Follow the instructions provided and submit any necessary proof (e.g., images of the defective product, order number).
• Step 4: The respective vendor will review your refund request and respond within 7 business days.

3. Refund Conditions

• Defective or Damaged Products: If the product is defective or damaged upon delivery, a full refund or exchange will be issued.
• Wrong Product Received: If you receive an item that is different from what you ordered, we will offer a full refund or a replacement.
• Non-Refundable Items: Some items may be non-refundable, such as digital products, personalized goods, or clearance items. Please check individual product pages for specific terms.

4. Refund Process

• Once a refund is approved, the amount will be credited to the original payment method within 7 business days.
• If the vendor offers a replacement or exchange, shipping fees for returns may apply depending on the vendor’s return policy.

5. Vendor-Specific Refunds

• Each vendor may have its own refund policies for specific products. Please review individual vendor policies listed on their storefront for more details.
• In case of a dispute, our platform team will mediate between the buyer and the vendor to resolve the issue.

6. Shipping Costs

• If the return is due to a vendor error (e.g., incorrect product, damaged item), the vendor will bear the shipping costs.
• In cases where the customer initiates the return for other reasons (e.g., change of mind), the customer may be responsible for return shipping fees.

7. Exchanges

• Exchanges are subject to the availability of stock and vendor terms. In cases where a direct exchange is not possible, a full refund may be issued.

8. Platform Assistance

• If you have issues with obtaining a refund from a vendor or require further assistance, please contact our customer support team at refund@familywala.com