Privacy Policy

Privacy Policy for Familywala.com

Effective Date: 01/01/2025

At familywala.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make purchases through our platform.

1. Information We Collect

We collect the following types of personal information from users (customers and vendors):

• Customer Information:

  • Name, address, email, phone number, payment information (credit card details, billing address), and order history.

• Vendor Information:

  • Business name, contact details, tax information, product details, and payment details.

• Technical Information:

  • IP addresses, browser type, operating system, device information, and usage data (via cookies and tracking technologies).

• Communications:

  • Any information you provide when you contact customer service or communicate with vendors on the platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill orders, including payment and delivery.
• To provide customer support, respond to inquiries, and resolve issues.
• To improve our services and platform by analyzing usage and trends.
• To send you marketing communications (if you opt-in).
• To verify identities, detect fraud, and ensure security.

3. Sharing Your Information

We may share your information with third parties in the following cases:

• Vendors: We share customer information (such as shipping address) with vendors for order fulfillment. Vendors are responsible for handling your data in accordance with their privacy policies.
• Service Providers: We may share information with third-party service providers that assist with our business operations, such as payment processors, hosting services, and analytics providers.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes, such as subpoenas or court orders.

4. Data Security

We implement reasonable measures to protect the personal information we collect, including encryption and secure servers. However, no data transmission over the internet can be guaranteed to be 100% secure, so we cannot ensure the absolute security of your information.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information (subject to certain exceptions).
• Opt-out of marketing: You can opt-out of receiving marketing communications at any time by using the unsubscribe link or by contacting us directly.

If you are a resident of the European Economic Area (EEA), you also have the right to lodge a complaint with a supervisory authority.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyze site usage, and for targeted advertising. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our platform may contain links to third-party websites. These third-party sites are not under our control and may have different privacy policies. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. International Data Transfers

If you are located outside the [Country/Region], please note that your information may be transferred to and processed in a country with different data protection laws. By using our platform, you consent to this transfer and processing.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

• Email: familywala111@gmail.com
• Phone: 9998980949
• Address: Familywala Eshop Pvt Ltd 527/62 New Jagdamba Colony ,Jabalpur MP India 482002.